Refund policy

Return & Refund Policy

We Have a 7 day Return Policy , Please inspect your item as soon as it arrives and email us immediately at support@houseoftraditionalattire.co.za if there's any issue, so we can assist within your 7-day window.

How to start a return
Email us at support@houseoftraditionalattire.co.za with your order number and reason for return. Once accepted, we'll confirm the return address and next steps. Items sent back without first requesting a return will not be accepted.

Return shipping costs
For change-of-mind returns, return shipping is at the customer's cost, charged at our standard Courier Guy delivery rate. If the return is due to our error  for example, the wrong size or item was sent ,we cover the full cost of return and replacement.

Quality inspection
All items are quality-checked before dispatch. If a fault is found on inspection of a returned item that matches an issue you reported, we will cover any related costs to resolve it.

Damages, defects and incorrect items
If your item arrives defective, damaged, or incorrect, contact us immediately with photos so we can evaluate and make it right.

Exceptions / non-returnable items
For hygiene reasons, items such as earrings and other pierced-ear jewellery cannot be returned once opened, unless faulty. Sale items, gift cards, and made-to-order or personalised items are final sale.

Exchanges

If you'd like a different size or item, we're happy to arrange an exchange once your return is received and inspected.

• If the exchange is your own choice (e.g. wrong size ordered), you'll cover the courier cost of returning the original item, as well as the delivery cost of the replacement.
• If the exchange is due to our error (wrong item or size sent, or a fault on our side), we cover all courier costs both ways.

Replacement items are dispatched once your return has been received and the outcome confirmed.

Refunds
Once we've received and inspected your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 10 business days of approval. If more than 15 business days have passed since approval with no refund received, contact us at support@houseoftraditionalattire.co.za.

Limitation of liability

Our liability is limited to the value of the item purchased. We are not liable for indirect or consequential loss.