At House of Traditional Attire, we take pride in crafting and delivering beautiful traditional attire to your doorstep. We are committed to ensuring your order arrives safely and efficiently.
1. Order Processing Time
All orders are processed within [1-3] business days (excluding weekends and public holidays) after receiving your order confirmation email.
Please note: If you have ordered a custom-made or tailored piece of traditional attire, please allow for additional crafting time as communicated on the specific product page. You will receive another notification when your order has shipped.
Orders placed after [12:00 PM] will be processed on the next business day.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following delivery options :
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard | 2 to 4 business days | R 95,00 |
| Express | 1 to 2 business days | R 125,00 |
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery delays can occasionally occur due to unforeseen circumstances such as weather, high courier volumes during festive seasons, or load shedding.
3. Order Tracking
Once your order has been shipped, you will receive an email from us with a tracking number and a link to track your parcel directly with courier company . Please allow up to 24 hours for the tracking information to become active on the system.
4. Shipping to P.O. Boxes & Lockers
House of Traditional attire does not deliver to P.O. Boxes. We require a physical street address for delivery.
5. International Shipping
Currently, we do not ship outside of South Africa. If you are interested in international shipping for our traditional attire, please contact us to discuss available options and costs.
6. Incorrect Shipping Address
It is the responsibility of the customer to provide a correct and complete shipping address, including suburb, city, postal code, and a working contact number. House of Traditional Attire cannot be held liable for parcels that are lost or delayed due to an incorrect or incomplete address being provided. If a parcel is returned to us due to an incorrect address, you will be responsible for the re-delivery fee.
7. Damaged or Lost Parcels
If your parcel arrives damaged, please contact us immediately with photos of the damage. If your parcel is lost in transit, please contact us so we can open an investigation with The Courier Guy. We will do everything we can to resolve the issue promptly.
All parcels are shipped with tracking and are insured up to the value declared. The risk of loss passes to you upon delivery by the courier.
8. Delivery Confirmation
Please ensure someone is available to receive the parcel at the delivery address. If no one is available, The Courier Guy may attempt delivery again or leave a notification for collection. Re-delivery fees may apply.
9. Contact Us
If you have any questions about our shipping policy or your specific order
House of Traditional Attire
💡 Two Quick Suggestions for House of Traditional Attire:
1. Event-Based Shipping Reminder
Since customers often buy traditional attire for weddings, cultural ceremonies, and heritage celebrations, consider adding this line right below your shipping options at checkout:
"Attending a special event? We recommend selecting our Express (1-2 business days) shipping option to ensure your attire arrives on time. Standard shipping takes 2-4 business days."
2. Peak Season Notice
During busy periods like Heritage Month (September), December holidays, and wedding season, consider adding a banner to your site:
"Due to high demand during the festive season, processing times may take 1-2 days longer than usual. Thank you for your patience."